Wisconsin Funeral Continuing Education

Understanding burial with Military Honors begins with an awareness of each element and variations of the ceremony as well as how to assist the family with acquiring the benefits associated with this important honor. This course will review eligibility for the honor, the available benefits for veterans and surviving family members, a thorough review of the meaning of each fold of the flag, a review of the armed forces Funeral Honors Team protocols, and the meaning of a flag draped coffin. In addition, this course will present certain features of Military Funeral Honors Law, and it will reveal what elements comprise the different types of available honor ceremonies. The course will also help Funeral Professionals to understand the significance and real history of TAPS, the meaning of the riderless horse, the importance of honor and American traditions, and will present a brief history of Arlington Cemetery and more.

The material in this course is intended to clarify necessary practices in order to comply with the Federal Trade Commission (FTC) Funeral Rule. All funeral providers are required to abide by this law so that consumers receive fair and accurate services when making funeral arrangements.

Modern funeral professionals should look at industry standards of ethics and their own attitude as the foundation for maintaining best practices in customer service. All funeral staff will benefit from this course as it reviews the ethical considerations of modern day funeral systems and how to maintain a positive attitude in the face of daily challenges. It also demonstrates how strong ethics and a constructive attitude naturally lead to better customer service and customer retention. Understanding the three most important customer services a Funeral Professional can offer will create a platform from which staff can resolve most problems related to ethics, attitude and customer service.

No family member wants to hear that a loved one has died, but hearing that they have died from an overdose on heroin is one of the most devastating things to be told. And sadly, more and more families are hearing these exact words and are being forced to deal with a lifetime of questions and a sadness that is unlike any other loss. This also means those in the funeral home industry are facing more and more heroin deaths than ever before and are encountering more and more families grieving the loss of friends, loved ones, children, siblings, parents, and companions who have been claimed by this epidemic. It is our responsibility to be there for families during this time and to help make the grieving process as manageable as possible and to help family members say their final farewells to loved ones. In order to do this, it is important to understand the heroin epidemic, what it does, how it is spreading, and what can be done to end the cycle. That is what this training course is aimed at providing-a basis and general education for funeral home directors and their staff to assist them with handling this delicate type of funeral planning.

This course will prepare the funeral industry professional to understand environmental compliance with respect to funeral home sewer discharge. It will further explain how to properly use an MSDS, and also includes a brief review of OSHA requirements. This course will also enlighten the reader on how to protect employees and the environment from the hazards of formaldehyde. The Funeral Home Wastestream Audit will also be reviewed.