British Columbia Funeral Continuing Education

Modern funeral professionals should look at industry standards of ethics and their own attitude as the foundation for maintaining best practices in customer service. All funeral staff will benefit from this course as it reviews the ethical considerations of modern day funeral systems and how to maintain a positive attitude in the face of daily challenges. It also demonstrates how strong ethics and a constructive attitude naturally lead to better customer service and customer retention. Understanding the three most important customer services a Funeral Professional can offer will create a platform from which staff can resolve most problems related to ethics, attitude and customer service.

This course will prepare the funeral industry professional to understand environmental compliance with respect to funeral home sewer discharge. It will further explain how to properly use an MSDS, and also includes a brief review of OSHA requirements. This course will also enlighten the reader on how to protect employees and the environment from the hazards of formaldehyde. The Funeral Home Wastestream Audit will also be reviewed.

Ethics represented by a system of rules and regulations is practical and effective but without a strong moral code, funeral directors could engage in certain activities that could put them in violation of The Funeral Rule. This course will provide a thorough review of the Funeral Rule, The National Funeral Directors Association (NFDA), and will examine the importance of following a solid standard of ethics supported by a strong moral base. The ethical responsibilities of organ procurement agencies, coroners and medical examiners will also be examined.

When Children die, especially when the death is not the result of an illness, the shock can be emotionally devastating on the parents, siblings, and extended family. Generally, there is a great deal of support from close friends and the community. However, the Funeral Professional needs to be prepared to help grieving parents cope with this particularly egregious phenomenon in a direct and effective manner. Because Funeral Professionals are meeting face to face with the grieving parents so soon after sudden or unexpected death, they can bring some comfort by offering the assurance parents' need that the funeral service will be as pleasant a memory as possible.

This course will help the Funeral Professional assist parents with the difficult task of helping children cope with the death of a loved one or close friend. The Funeral Professional will be introduced to the different psychological stages of children from newborn to age 15, and how to address children in age-appropriate ways. Funeral Professionals, although not counselors, still need to know what to say to grieving parents who need to help their children cope with grief. This course will present basic information about child psychological development that can help you help parents better understand their grieving children.

Exposure to the HIV/AIDS virus is a serious issue for Funeral Service Professionals as they prepare bodies for burial. This course is intended to help you become knowledgeable about this disease and its transmission. The curriculum will provide guidance on how to protect yourself from the virus as you perform your duties.

This course presents a brief overview of the history of funeral customs and wakes, and offers a short review of Christian customs and the customs of other faiths. This course will help the funeral professional prepare to receive a more diverse clientele that will lead to better customer service and broader community outreach.

Whether the decedent passes in-utero or shortly after birth, the perinatal funeral service requires a far greater level of care than any other type of memorial service. Creative memorialization with a keen attention to detail is essential to a parent's healing process. As this course examines the emotional trauma faced by parents, funeral directors will also learn the differences in maternal responses versus paternal responses to infant loss and why this occurs.

Embalming and body restoration are closely linked. As a result, restoration specialists and embalmer's duties often overlap. Because of this, it is beneficial for funeral directors and embalmers to become educated in restorative arts. For the purposes of this course, we will assume that the embalmer is performing the restoration without any outside help from restorative arts specialists or mortuary cosmetologists. Thus the course will present embalming techniques along side restorative techniques for a balance presentation.

This course will examine the phenomenon of the current sociological changes and the social problems identified by sociologists, while examining the isolation perpetrated by modern medical practices that often rob families of experiencing the normal process of dying. It will also examine the many challenges funeral professionals face in their role as death-industry providers, including the thankless daily tasks, managing personal emotional responses, and the challenge of remaining appropriate in an increasingly inappropriate world. The process of dying, artificial life support and Near Death Experiences (NDEs) will also be explored.

This course will prepare the funeral industry professional to understand the methodology of hospice care for an increased perspective. This course will arm the funeral professional with the knowledge needed to comfort the surviving family members whose loved one may have been placed in hospice either long-term or for only the last few days of life.

In the funeral industry, it is important to find a balance between caring for the wishes of the client and running your business. This course will prepare the professional to tackle Upselling and Add-Ons with finesse while remaining sensitive to both the needs of the client and the health of their business. It will prepare the professional to take control of the sales process using the Six Rules of Upselling.

Funeral Professionals need to focus more attention on the needs of the family when children die, but directors also need to pay special attention to certain procedural protocols in order to ensure a smooth funeral service experience the family. Generally, when the deceased is a child, there is a tremendous outpouring from the community. Because of this, certain challenges can arise and Funeral Professionals need to be ready. This course presents helpful guidelines for making the final arrangements when the deceased is a child.

The following course provides an inside look at cemetery processes and procedures. Course participants will receive a concise description of how cemeteries operate and will receive a detailed review of the various types of cemeteries available to the public. Participants will also learn which one common product they can add to the service selection package at the funeral home and which products families should purchase from the cemetery.